Imagine one of your sales reps takes a client out for a steak dinner and submits the receipt for reimbursement. Later you learn that your finance team didn’t even look at the receipt and auto-adjudicated the reimbursement to the sales rep. Then you take a closer look at the receipt and you see a charge from the chef, a charge from the expeditor who glanced at the plates as they went out the door, a charge from the waitress, and a facility fee from the restaurant. Then you learn that this particular restaurant charges 500% more than other restaurants charge for the same dish because they aren’t known for steak, so their chefs just aren’t very efficient in preparing it. How angry would you be? You would probably contact the restaurant and demand an explanation and you may even demand your money back.

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Forbes Coaches Council member Aaron Levy has proposed that leadership training fails because of the structured way it is presented. Most leadership training programs are designed to present new skills in an easy-to-deliver, event-based format. The big problem with this approach is that it doesn’t deliver a change in behavior.

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Signing a Letter of Intent (LOI) is a major milestone in any business sale transaction. It’s important to understand which elements of a well-constructed LOI are necessary and why, which are binding and non-binding, and which deal points should be negotiated in the LOI phase versus being deferred.

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Three Outdated Beliefs about Balance Sheet Account Reconciliations, a Key component of the Financial Close, that May be Driving Low Management Expectations on Quality, Productivity and Cost.

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In the article, Process Mapping - A Great Technique to Streamline Admin Operations, we praise the benefits of Process Mapping as a tool to streamline financial operations. We compared processes to engines; if they are cared for properly they operate at a high level; if they aren’t performance degrades and, eventually, they quit working.

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